Refund Policy at SareeWalay.com

At SareeWalay.com, we are committed to delivering a premium online shopping experience, ensuring that each item you receive is 100% wearable and sustainable. However, if, for any reason, you wish to claim a refund, we welcome you under the following terms and conditions:

1. Condition of Items:

• Items must be in perfect condition with tags intact.
• Damaged or ripped items are not eligible for a refund.

2. Exclusions:

• Refunds are not applicable to “Stitched” or “Customized” items.

3. Return Shipping:

• Customers are responsible for shipping the item(s) back to our warehouse/shop address at their own expense.

4. Refund Claim Period:

• Refund claims must be made within 3 working days from the date of purchase.

5. Refund Approval:

• We reserve the right to reject refunds based on damages, invalid claims, or unprofessional behavior.
• All items for refund undergo inspection by our team before processing.

6. Refund Process:

• Our Customer Service team will guide you through the refund process.
• Customers must fill out our refund form and submit it within the specified timeframe.

7. Refund Method:

• Refunds are issued in the form of store credit only; cash refunds are not provided. Store credit can also be used for exchanges.

8. Processing Delays for Unstitched Items:

• For unstitched items with processing delays, customers are eligible for store credit valid for 90 days.

9. Color Variations:

• We do not offer refunds for slight color variations due to device brightness settings.

10. International Orders:

• Please note that refunds are not available for international orders.

11. Costs Covered:

• Refunds will reimburse the product’s purchase price only; shipping costs are not included.

Important Note: Please be informed that we retain the right to modify our terms and conditions at any time. While we strive to keep you updated, please review our policies periodically to stay informed with the updated policies.

SareeWalay.com values your trust and patience. For any assistance, feel free to reach us at:

• WhatsApp: +92 319 7714136
• Email: info@sareewalay.com
• Instagram & Facebook: @sareewalay