SareeWalay.com Exchange Policy
Overview:
At SareeWalay.com, we prioritize your satisfaction and offer a hassle-free exchange process for “Unstitched Sarees” exclusively.
Key Points:
1. Eligibility:
- Saree in original condition with tags, cards, and labels.
- Valid receipt or proof of purchase required.
- Completion of Exchange Form is essential.
- Exchange subject to product availability; unavailable items result in store credit.
- Online purchases exchangeable online, processing time 2-3 weeks.
2. Timeframe:
- Initiate exchange within 3 days of parcel receipt.
- Item to reach return facility within 3-5 working days from exchange initiation.
- Report faulty items within 24 hours.
3. Exclusions:
- Excludes stitched items, international orders, customized products, and non-manufacturing defects.
4. Process:
- Complete Exchange Form or contact customer support via info@sareewalay.com within 24-48 hours.
- Rs. 1,500 exchange fee (excluding delivery fee).
- Customer support provides Return Authorization Number (RA Number).
- Securely package item with accessories and documentation.
- Exchange through rider in designated cities; remote areas follow provided instructions.
5. Options:
- Exchange for equal or lesser value, pay difference for higher value, or opt for store credit (valid 30 days).
6. Costs:
- Customers cover exchange, shipping, and courier charges unless due to our error or manufacturing defect.
- No reimbursement for delivery charges; separate exchange fee applies.
7. Damages and Alterations:
- Report defects within 24 hours; exceptions for stitched or custom orders, and no returns on sale or gifted items.
- Alterations may incur fees based on measurement variations.
8. Refunds and Sale Items:
- No refund policy; store credit provided, valid for 30 days.
- Sale items not eligible for exchange during or after the sale period.
9. Note:
Policy subject to change; we reserve the right to refuse exchanges not meeting eligibility criteria or outside designated timeframes.
Your comprehension of these policies ensures a seamless exchange experience. Contact our customer support team for any clarifications. SareeWalay.com is committed to providing a professional and satisfactory experience.
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Sector 16/B, Godhra industrial Area, New karachi
+92 319 7714136
info@sareewalay.com
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