SareeWalay.com Exchange Policy

Overview:

At SareeWalay.com, we prioritize your satisfaction and offer a hassle-free exchange process for “Unstitched Sarees” exclusively.

Key Points:

1. Eligibility:

• Saree in original condition with tags, cards, and labels.
• Valid receipt or proof of purchase required.
• Completion of Exchange Form is essential.
• Exchange subject to product availability; unavailable items result in store credit.
• Online purchases exchangeable online, processing time 2-3 weeks.

2. Timeframe:

• Initiate exchange within 3 days of parcel receipt.
• Item to reach return facility within 3-5 working days from exchange initiation.
• Report faulty items within 24 hours.

3. Exclusions:

• Excludes stitched items, international orders, customized products, and non-manufacturing defects.

4. Process:

• Complete Exchange Form or contact customer support via info@sareewalay.com within 24-48 hours.
• Rs. 1,500 exchange fee (excluding delivery fee).
• Customer support provides Return Authorization Number (RA Number).
• Securely package item with accessories and documentation.
• Exchange through rider in designated cities; remote areas follow provided instructions.

5. Options:

• Exchange for equal or lesser value, pay difference for higher value, or opt for store credit (valid 30 days).

6. Costs:

• Customers cover exchange, shipping, and courier charges unless due to our error or manufacturing defect.
• No reimbursement for delivery charges; separate exchange fee applies.

7. Damages and Alterations:

• Report defects within 24 hours; exceptions for stitched or custom orders, and no returns on sale or gifted items.
• Alterations may incur fees based on measurement variations.

8. Refunds and Sale Items:

• No refund policy; store credit provided, valid for 30 days.
• Sale items not eligible for exchange during or after the sale period.

9. Note:

Policy subject to change; we reserve the right to refuse exchanges not meeting eligibility criteria or outside designated timeframes.

Your comprehension of these policies ensures a seamless exchange experience. Contact our customer support team for any clarifications. SareeWalay.com is committed to providing a professional and satisfactory experience.